At Cherrycrumble.com, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Cherrycrumble.com:
Return Policy: 15 days from delivery date
How do returns work?
You can raise a request to return your items with below simple steps:
- Write us an email to [[email protected]] or call at +91-8882-352279.
- Include the Order ID, Product Name in email.
Once you email the requested details, you'll get an email and call confirming that your request is being processed. If the request is approved, the item will be picked up after which you will get a replacement or refund.
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, itswindows.com will not be able to accept returns after the time period mentioned on the product page or in the our Returns Policy.
What are the checks done for an item that I'm returning?
During pick-up, your product will be checked for the following conditions:
- Correct Product: Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
- Complete Product: All in-the-box items, freebies and combos (if any) should be present.
- Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
- Undamaged Product: The product should be undamaged and without any stains, dents, tears or holes.
- Undamaged Packaging: Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.